Legal

    Privacy Policy

    1. Introduction

    FACE For A Conscious Experience e.U. (“FACE”, “we”, “us”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Austrian data protection law. This Privacy Policy explains how we collect, use, and safeguard your personal information.

    The controller responsible for data processing is:
    Velina Ilieva Tchakarova, BA M.A.
    FACE For A Conscious Experience e.U.
    Hauptstr. 13/G, 2371 Hinterbrühl, Österreich
    Email: office@foraconsciousexperience.com

    2. Scope

    This Privacy Policy applies to all personal data processed through our:

    • Websites and online platforms operated by FACE
    • Online shop and e-commerce services
    • Social media channels and profiles
    • Email communications and newsletters
    • Mobile applications, if any

    3. Legal Bases for Processing

    We process your personal data only where we have a lawful basis to do so under Article 6 GDPR:

    • Consent (Art. 6(1)(a) GDPR) — where you have given us explicit consent, for example to receive our newsletter or marketing communications.
    • Contract performance (Art. 6(1)(b) GDPR) — where processing is necessary to fulfill a contract with you, including processing orders and membership subscriptions.
    • Legal obligations (Art. 6(1)(c) GDPR) — where we are required to process data to comply with applicable laws, such as tax and accounting obligations.
    • Legitimate interests (Art. 6(1)(f) GDPR) — where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

    4. Data Security

    We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted using Transport Layer Security (TLS/HTTPS). Access to personal data is restricted to authorized personnel only.

    5. Communications Data

    When you contact us by email, telephone, or through our contact forms, we collect and process the personal data you provide (name, email address, phone number, message content) for the purpose of responding to your inquiry. This data is processed on the legal basis of contract performance or our legitimate interests in handling communications. We retain communications data for as long as necessary to resolve your inquiry and for a reasonable period thereafter, unless a longer retention period is required by law.

    6. Cookies

    Our website uses cookies — small text files stored on your device — to ensure the proper functioning of the site, remember your preferences, and improve your experience. We use:

    • Strictly necessary cookies — essential for the website to function (e.g., session management, shopping cart). These cannot be disabled.
    • Functional cookies — remember your settings and preferences.
    • Analytics cookies — help us understand how visitors use our site so we can improve it (see Section 9 below).

    You may configure your browser to refuse cookies; however, some features of our website may not function correctly if cookies are disabled.

    7. Customer Data Processing

    When you place an order or purchase a membership, we collect your name, billing address, email address, and payment information. Payment card data is processed exclusively by our payment service provider, Stripe, and is not stored on our servers. We retain order data for the duration required by Austrian tax law (currently seven years).

    8. Registration Data

    If you create an account on our platform, we collect your name, email address, and a password (stored in hashed form). This data is used to manage your account and provide access to purchased content and membership benefits. You may request deletion of your account and associated data at any time by contacting us.

    9. Web Hosting

    Our website is hosted by Hostinger. When you visit our website, your IP address, browser type, referring URL, and access times are automatically logged by the hosting infrastructure for security and operational purposes. These server logs are retained for a limited period and are not used to identify individual users.

    10. Web Analytics / Google Analytics

    We may use Google Analytics, a web analytics service provided by Google LLC, to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymized data about your use of the website. The information generated is transmitted to and stored by Google on servers in the United States. We have enabled IP anonymization, meaning your IP address is truncated before transmission.

    You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Google’s privacy policy is available at policies.google.com/privacy.

    11. Your Rights Under GDPR

    As a data subject under the GDPR, you have the following rights:

    • Right of access (Art. 15 GDPR) — you may request a copy of the personal data we hold about you.
    • Right to rectification (Art. 16 GDPR) — you may request correction of inaccurate or incomplete data.
    • Right to erasure (Art. 17 GDPR) — you may request deletion of your personal data under certain conditions.
    • Right to restriction of processing (Art. 18 GDPR) — you may request that we limit how we use your data in certain circumstances.
    • Right to data portability (Art. 20 GDPR) — you may request your data in a structured, machine-readable format.
    • Right to object (Art. 21 GDPR) — you may object to processing based on legitimate interests or for direct marketing purposes.

    To exercise any of these rights, please contact us at office@foraconsciousexperience.com. We will respond within 30 days.

    12. Data Protection Authority

    If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Austrian Data Protection Authority:

    Datenschutzbehörde
    Mag. Dr. Andrea Jelinek (Chair)
    Barichgasse 40–42
    1030 Wien, Österreich
    Website: www.dsb.gv.at

    Last updated: April 2026